Activ Retreats allows you to reach prospective travelers across the globe and easily add new guests to your retreats without having to spend any money on marketing, outreach and social media.
We are the only marketplace dedicated to sports-related and active getaways, holidays and camps and provide a streamlined and easy way for you to create and activate your listing so you can spend more time focusing on your guests and less time trying to find them.
We are also believe in sustainable travel and have partnered with Stripe to give back as we grow with you. Our specific areas of focus are:clean water & sanitation and climate action.
If you are a retreat provider who is looking to provide an immersive, local and active experience to your guests anywhere in the world that takes place in-person for a period of at least 2+ days, we want to hear from you. Our providers all must abide by local laws and regulations and agree to our terms and conditions.
Retreats that are immersive and provide guests with access to a local & guided active or sports-related experiences are a great fit for our marketplace. Some popular areas of focus include running, hiking, surfing, skiing, cycling, swimming, yoga and more.
Retreat rentals should have ample amenities, with space for varied groups of travelers.
You are encouraged to create as many listings as you like. The more listings you create, the more prospective business we can generate for you.
We will create the listing for you. However you can manage the availability via our partner portal. In the event that you would like to manage the listing, you will be provided with a unique username and password that grants you access to the Activ Retreats partner portal. This partner portal will serve as your hub for managing all aspects of your listings, including products, bookings, guests, and payments. To get started, simply click on the "Add a Retreat" or “Add a host location rental” button. With the Activ Retreats partner portal, you have full control over the content of your listing, including the ability to upload photos and specify important details such as location, cost, dates, and the retreat itinerary. Once you have finalized your listing, it will be made available to the public immediately. Additionally, you can rest assured that all activity on the site is completely secure.
After submitting your application to list your retreat on the Activ Retreat marketplace, you will be emailed your login and password credentials along with a link to our partner portal so you can upload and manage all of your listings.
If you wish to have us create your listing, we will do so for you once you have submitted your application to list with our marketplace. You will still however be emailed your password and login credentials so that you can manage your bookings and connect with your guests.
You can reach out to Activ Retreats by emailing us at support@activretreats.com. We will respond quickly (within a 24-hour period).
There is no cost to create or post a listing with Activ Retreats. This is a FREE service.
Of course we can. We do this for all of our hosts. We can work to write, create and post your listing so you can focus on your guests and leave the rest to us.
Photos can help attract prospective guests so, be sure to include high-quality color images. Do not upload black and white images. Please be sure to use horizontal images (landscapes) that are at least 720X400px. Ensure that photos are clear and contain no text, watermarks or copyright symbols. Ensure that the photographs accurately depict the retreat offerings.
Yes, you will have the ability to direct us to update your listing or do this yourself at any time via our partner portal.
You can reset your password in the partner portal. If you have forgotten your password, you can reach out to us at support@activretreats.com to reset this for you or do this directly on our website. (to confirm)
If we refer a customer to you who ultimately books your retreat or venue, you will be required to pay a commission of 10% on the total price of the booking unless otherwise agreed to by Activ Retreats. This commission will be collected as a deposit from the customer at the time of booking, and the remaining balance will be transferred to you after deducting a payment processing fee. Please note that this commission applies to all bookings and rentals made through our marketplace.
Activ Retreats receives their commission once a guest pays their deposit for a retreat or rental.
This commission will be held until the retreat occurs, to ensure the funds are available in the event of a cancellation, refund or dispute, unless otherwise agreed to with Activ Retreats.
Once the booking has been confirmed, it is the responsibility of the host or partner to secure the remaining balance of the retreat or rental from the customer.
Once the booking has been confirmed, it is the responsibility of the host or partner to secure the remaining balance of the retreat or rental from the customer.
Activ Retreats will pay any residual balance from the commission to you within 7 days of the booking’s confirmation.
The deposit amount you collect should, at a minimum, cover the commission owed to Activ Retreats. This is 12% of the total cost of the retreat in question unless otherwise agreed to with Activ Retreats.
In the event that a customer books directly with you and this customer is a referral from Activ Retreats, you are obligated to pay a commission of 10% of the total cost of the retreat unless otherwise agreed to by Activ Retreats. This should be paid once you have secured a deposit from the guest. We’ve got your back and we sure hope you’ve got ours.
Participants will be able to contact you directly via our partner portal once the booking is confirmed.
A booking is considered to be successful once a deposit has been received and the booking has been approved by the retreat host or operator.
Participants can pay for their retreat using any major credit card as well as Paypal. These payments are all processed using Stripe.
We support USD but are able to transfer funds to Hosts in any currency.
If someone books your retreat, but you decide you do not want to accept this booking, you have the option to reject it. Activ Retreats will refund their transaction in full. There is no cost to you.
We ask that as part of your listing that you add the following statement to notify your guests in advance that acceptance of their booking will be at your discretion.
"Please note that your registration is not confirmed until we have accepted it."
Once the booking has been accepted and is complete, it is the responsibility of the retreat host to manage customer engagement and the retreat experience. Activ Retreats does not provide customer support regarding the retreat and the customer experience.
You can manage the availability of your retreat through the Activ Retreats partner portal. This portal is where you can also create and edit your listings, upload photos and communicate with your guests.
We use Stripe to process all payments.
If someone cancels their retreat, they will need to work with you directly and adhere to your policies regarding cancellations and refunds. You should clearly stipulate these policies along with your COVID-19 policies on your listings and ensure that the prospective customer is aware of these Policies prior to booking.
Once the retreat host has processed their refund and communicated that a refund is necessary, Activ Retreats will refund the customer the commission paid less the transaction fees incurred.
Retreat operators and hosts are responsible for setting their own cancellation policies, terms and conditions, and minimum booking requirements, including payment terms and due dates, with the exception of the minimum deposit (which needs to cover, at a minimum, the commission paid to Activ Retreats).
Please note that having clear policies around COVID-19 will be important and should be added to your listing.
In the event that you cancel your retreat and opt to refund your customer, you will need to notify Activ Retreats. We will refund the commission paid to Activ Retreats directly to the customer minus the processing and transaction fees that have been incurred. This will be done after the retreat host has processed their refund to the customer. In the event that Activ Retreats has taken the full booking, the refund will be sent directly to the customer minus processing fees that have been incurred.
You can submit an application to list on Activ Retreats. We will respond within 24 hours. If your application is successful, you will receive your login credentials and password to our partner portal. You can use this partner portal to create and manage all of your rental listings.
There is no fee to list a retreat venue for rent on the Activ Retreat marketplace. This is a FREE service.
If we bring you a customer who licenses your venue, we charge you a standard commission of 10% on the price of the retreat or rental. This commission is immediately collected as a deposit from the participant. We will then transfer the remainder to you minus the payment processing fee.
At Activ Retreats we carefully select ethical and active retreats that provide guests with an immersive, local experience. This immersive and local experience allows guests to fully enjoy the area they are visiting, along with the food, sites, and landscape. We pride ourselves in working with hosts that help people realize their best self-through fitness and who marry sports, travel and wellness. Our hosts take care to plan each retreat to specifically cater to their guests while upholding local laws and regulations.
We cater to guests looking to invest in their well-being via active and Activ getaways across the globe. Our retreats and rentals support all levels of fitness and blend travel, wellness, and fitness into one awesome package.
It is your responsibility to ensure that you are physically and emotionally able to participate in the retreat.
You do not need to create an account to register for a retreat, however, we will be capturing your personal information as part of the registration process.
You can book with the host directly, however, if you do so, we request that you let them know that you found the retreat through the Activ Retreat marketplace. Also, note that we offer a price guarantee so your host will not have preferential terms on their site.
We will send you an email confirmation within 48 hours to confirm your booking. This email will contain your receipt number and a copy of your invoice. Please do not book your travel until you receive this email confirmation.
We accept all major credit cards via Stripe.
You will be connected to your retreat host as soon as your booking is confirmed.
We encourage you to work with your retreat host to guide you on their insurance policies. Many hosts will require you to purchase insurance separately.
We advise that you do not book your flights until after you have received confirmation from us and your retreat host. Once you receive this confirmation, it is best to book your tickets as early as possible. Activ Retreats will not be responsible for any money paid for travel, so please be sure to book flexible flights with airlines that allow for date changes and/or travel credits.
If you need to cancel your booking, you will need to contact and work directly with your retreat host directly. The decision to refund any payment is the responsibility of the retreat host. Please be sure to note the cancellation and COVID policies of the retreat host prior to booking your retreat.
We would like to hear this feedback from you, but ultimately you will need to work with your retreat host and any refund will be at the discretion of this host.
In the event that your retreat gets cancelled or postponed, the retreat host will contact you directly and work with you on alternate dates, transfers, refunds and or credits. These will all be determined at the discretion of the host provider.
The COVID protocols vary from one retreat to the next. Knowing the travel and testing rules to enter into the country is your responsibility. You must make sure that you have the required tests and/or vaccines and tracking forms as requested by the country you are visiting.
If you still have a question about your retreat, please reach out to us at support@activretreats.com