Tranquil Fitness Bootcamp in Mallorca, Spain

Predeparture Information

Access to WhatsApp group to meet others online before travelling

Awesome guides

Introduction and Orientation Session

Accommodation in our UF Bootcamp in a stunning and tranquil coastal town

5x Breakfasts (Monday to Friday)

5 x Lunch (Monday to Friday)

Beautiful Nature Treks

5x Yoga sessions

All group fitness training sessions

Beach Volleyball

Flights

Transfers

Dinners

Breakfast and Lunch at the weekend

You will need to fly to Palma de Mallorca Airport.

Please bring suitable training gear such as trainers, a couple of pairs of shorts, sports bras and training tops. We advise bringing a gym towel and a beach towel. You can do a wash, the cost for this is 5 euros per load payable in cash to our staff. Also, bring a refillable water bottle. You can add on a water pack locally for 10euro per stay.

**Cancellations and Booking Modifications**

**In Case of Activ Retreats Cancellation:**

At Activ Retreats, we hold the satisfaction of our customers in the highest regard, and we are committed to treating you with fairness. In the event that we must cancel your program for any reason, excluding force majeure (which also includes coronavirus Covid-19), we will provide you with a complete refund, including a reimbursement of your deposit.

**Activ Retreats Cancellations Related to Coronavirus:**

In the unfortunate event that we are compelled to cancel the bootcamp start date due to circumstances related to the coronavirus, refunds will not be issued. Instead, your deposit or any funds paid will be retained as a credit and applied toward an alternative suitable date. Additionally, we may extend the option of changing your program or location, utilizing the funds as a credit.

**In Case You Choose to Cancel:**

If, for any reason, you find it necessary to cancel your booking either before or during the program, cancellation charges will be applicable. Regrettably, these charges are unavoidable, as upon confirmation, Activ Retreats is legally bound to our suppliers, just as you are to us. In the interest of maintaining fairness for all customers facing such circumstances, we are unable to make exceptions or entertain special cases. However, in certain exceptional situations, we may have the capacity to suspend your bookings or reschedule them within a limited timeframe, if such action is deemed appropriate. We encourage you to reach out to us with your individual circumstances. It is important to note that Activ Retreats retains sole discretion in determining what qualifies as an exceptional situation.

**Cancellation Charges:**

In the event that you need to cancel, the following are our cancellation charges for bookings that are not part of a flexible package:

- **Cancellation 121 days or more before the start date or departure date (whichever is earlier):** Fees due are deposits or $263, whichever amount is greater.

- **Cancellation 90 days or less before the start date or departure date (whichever is earlier):** Fees due are the full payment of the fee at the time of booking.

Please be aware that, as previously mentioned, bookings made within 90 days or less before the start date or departure date are 100% non-refundable, and this policy is not open to negotiation. If, for any reason, you are unable to complete certain aspects of the package, including but not limited to accommodation, activities, courses, transfers, and meals, there will be no refunds provided.

Please take note: Failure to pay the full balance by the due date will result in the cancellation of your booking, and you will forfeit your deposit. This allows us to open the spot to other travelers who wish to join the program.

**Cancellation Procedure:**

a) You have the flexibility to cancel your trip at any time. However, please note that if you choose to cancel, you must notify us in writing via email, and the cancellation will be subject to the previously outlined charges.

b) We strongly recommend obtaining comprehensive insurance at the time of booking, which should, in most cases, include coverage, under specific circumstances, against deposit loss or cancellation fees.

c) If you decide to postpone or reschedule your booking, cancellation charges will be determined based on the original start date of your booking, not the rescheduled date. Consequently, if you wish to cancel, you cannot reschedule your start date for the future and then cancel the postponed date outside of the cancellation terms.

As a company, our foremost priority is your well-being, and these terms and conditions have been meticulously crafted to safeguard the interests of both you, the client, and Activ Retreats in various situations. We kindly request your focused attention on our cancellation policies and associated fees, as they are most likely to impact you in case of a cancellation.

The subsequent terms and conditions are universally applicable to all bookings made through any of the Activ Retreats websites and agents. They also extend to individuals accepted into our programs via bookings made through affiliate partners. Please be advised that these Terms & Conditions are binding upon all bookings. We kindly request you to accept these terms only after a thorough review and understanding of their contents. Given our international scope, the terms and conditions are presented in English. Should you encounter any difficulties in comprehending the content, we recommend seeking assistance from someone proficient in English.

**Your Agreement with Activ Retreats:**

**a)** Your contractual agreement is established with Activ Retreats, a registered company, hereinafter referred to as "Activ Retreats" or "we." By making a booking, you affirm that you possess the authority to accept and hereby accept the terms and conditions outlined below.

**b)** Following the completion of your booking form, you will be required to remit a joining fee, henceforth referred to as a "join deposit" or simply "deposit," amounting to $263. The remaining balance is typically due four weeks before the scheduled departure date or within three days if your arrival falls within a 12-week timeframe.

**Joining Fee or Deposit Amount - Standard Option:**

Please note that the deposit amount may vary if you are making your payment in AED (United Arab Emirates Dirham). If your booking encompasses multiple bootcamps, it is important to recognize that a separate deposit will be necessitated for each bootcamp component.

Thank you for entrusting us with your fitness journey, and we appreciate your careful consideration of these terms and conditions to ensure a mutually beneficial and secure experience.

Membership Deposits - Standard Option
- Payment in USD: $263

The deposit serves as the means to secure your membership at the camp. Please be aware that the joining fee deposit is non-refundable in the event of cancellation, non-payment of the full balance, or non-attendance.

**Confirmation Invoice:**
a) Upon receipt of your booking form and joining fee payment, we will confirm your arrangements based on availability. This confirmation will be provided in the form of an invoice. It is essential to carefully review the details of your invoice. In case any information on the confirmation or any other document appears to be incorrect or incomplete, please contact us immediately, as making changes later may not be possible.

**Payment and Prices:**
a) The joining fee deposit is outlined above. Upon receipt of your booking form, we commence processing your application as an Activ Retreats member, securing your place. Consequently, the deposit is non-refundable. (For special offers that may involve a delayed deposit payment, please note that we initiate processing your application from the time of booking, even if the deposit payment is delayed. Cancellation charges still apply during this period between booking and deposit payment in such cases).
Upon payment of your membership deposit to Activ Retreats, you will receive a confirmation of receipt via email, along with details of the due dates for further payments. The remaining balance of your booking must be settled no later than four weeks before your departure date or upon booking if you apply within four weeks of departure. It is imperative to make payments by their respective due dates.
Failure to receive payments as scheduled grants us the right to consider it a cancellation on your part, allowing us to retain all monies paid or due at that time.
Normal Payment Procedure:
Pay a deposit of $263 per program booked and subsequently pay the balance of the trip 12 weeks before departure.
The prices of Activ Retreats programs are based on exchange rates as of January 2020. While we reserve the right to adjust our prices at any time before you book, the price indicated on your booking invoice will remain unchanged.

**Financial Protection:**
a) Activ Retreats offers bootcamp memberships (ground services only, excluding flights), which means the bootcamps are not protected under package travel regulations. In most cases, Activ Retreats does not act as an agent but operates its own properties and bootcamps, resulting in limited risk when booking through Activ Retreats. In instances where we act as an agent for third-party fitness providers, the fact that Activ Retreats pays for your trips upfront with our overseas partners ensures the safety of your funds in the event of their insolvency. Your funds can then be transferred to book you on a different trip. However, because our bootcamps are not protected under package travel regulations, we strongly recommend obtaining insurance that covers trip cancellation.

**Insurance:**
a) Booking conditions stipulate that each passenger must maintain travel insurance throughout the entire trip. You must ensure that your insurance provides adequate and suitable coverage for your placements and personal needs, including the cost of repatriation, including air evacuation expenses if such a situation arises. Before departure, you must provide details of your insurance policy, including the policy number, insurer, and emergency assistance telephone numbers. It is your responsibility to guarantee adequate insurance coverage, as we do not review your policy. Failure to have adequate insurance may result in you being denied participation in the program without the right to a refund. Activ Retreats does not assume responsibility for the loss of or damage to personal property or valuables. It is highly recommended to have insurance covering the loss of baggage and valuables.